Reservation Policy

Reservation Policy

Reservations are an essential aspect of ensuring a seamless dining experience at Hai Ge Ji Hainanese Chicken Rice. Our reservation policy is designed to accommodate our guests effectively while maintaining the quality of service that we pride ourselves on.

To make a reservation, guests are encouraged to contact us directly through our designated communication channels. It is advisable to book in advance, especially during peak dining hours, to secure your preferred time and date. Our team is trained to handle reservations efficiently, ensuring that all requests are processed promptly.

We recommend that guests provide the following information when making a reservation: the number of guests, preferred dining time, and any special requests or dietary restrictions. This information allows us to prepare adequately and enhance your dining experience.

In the event that you need to modify or cancel your reservation, we kindly ask that you notify us at least 24 hours in advance. This notice allows us to accommodate other guests who may be waiting for a table. Failure to provide adequate notice may result in a missed opportunity for other diners and could affect future reservation requests.

For larger parties or special events, we encourage guests to reach out to us well in advance to discuss specific arrangements. Our team is equipped to handle various group sizes and can provide tailored services to meet your needs.

At Hai Ge Ji Hainanese Chicken Rice, we are committed to providing exceptional service and a memorable dining experience. Our reservation policy is structured to support this commitment, ensuring that every guest receives the attention and care they deserve during their visit.

General Reservations

• We’re happy to take reservations over the phone, WhatsApp, email, or through our online booking system.

• Walk-ins are always welcome, and we’ll do our best to accommodate you based on availability.

• To secure your booking, please provide your full name, contact number, date, and party size.

• For Online Reservations: Once you book online, you’ll receive a confirmation email—check your inbox! If you don’t see it, reach out to us, and we’ll be happy to assist.

Large Party Policy

• Group Bookings (12 pax and above): A deposit may be required to secure large party reservations. Our team will get in touch to confirm the details.

• If your group size changes, please notify us in advance, and we’ll do our best to accommodate.

Timing & Arrival

• We offer a 15-minute grace period for late arrivals. After this time, your table may be released.

• If you're running late, please call us as soon as possible so we can try to accommodate you.

Cancellation & No-Show Policy

• Cancellations or changes must be made at least 24 hours in advance.

• No-shows or last-minute cancellations impact our ability to accommodate other guests, so we kindly ask for your cooperation

Dining Time Limits

• For high-demand periods, dining times are limited to 1.5 hours for parties of up to four and 2 hours for larger groups.

• We appreciate your understanding in helping us serve all our guests efficiently.

Special Requests & Dietary Needs

• We strive to accommodate dietary preferences and allergies. Kindly inform us in advance so we can make necessary arrangements.

We appreciate your cooperation in making every dining experience exceptional for all our guests. If you have any questions or special requests, please feel free to contact us. We look forward to serving you!