Refund policy

Hai Ge Ji Hainanese Chicken Rice

At Hai Ge Ji, we take pride in serving quality food and providing a pleasant dining experience. If something isn’t right with your order, please let us know. We will do our best to address your concerns fairly and promptly.

1. In-Store Orders

Incorrect Orders or Food Quality Issues

If you receive an incorrect order or have concerns about the quality of your food, please inform our staff as soon as possible while you are at the restaurant. Where appropriate, we will assess the issue and offer a suitable resolution, which may include correcting the order, providing a replacement or issuing a refund.

2. Takeaway and Delivery Orders

Incorrect or Missing Items

Please check your order upon receipt. If any items are incorrect or missing, contact us as soon as possible at +65 9478 2070 or enquiries@haigeji.com. Please provide your order details and proof of purchase so we can review the issue and assist you.

Food Quality Concerns

If you have concerns about the quality of your food, please contact us promptly with your order details. We will review the matter and determine an appropriate resolution based on the circumstances.

For orders placed through third-party delivery platforms, such as GrabFood, you may also need to contact the relevant platform to report the issue or request a refund.

3. Refund Eligibility

Refund requests are assessed on a case-by-case basis. Depending on the circumstances, we may offer a correction, replacement or refund for issues such as incorrect orders, missing items or food quality concerns.

As prepared food is perishable, we generally cannot accept returns or provide refunds for food that has been consumed or for change-of-mind requests. This does not affect any rights you may have under applicable Singapore law.

4. Refund Processing

If your refund request is approved, the refund will generally be returned to your original payment method where possible. Processing times may vary depending on your payment provider or bank.

For payments made through third-party platforms, refunds may be subject to the relevant platform’s refund procedures and timelines.

5. Contact Us

Your feedback helps us maintain our food quality and service standards. If you have any questions or concerns about an order, please contact us:

Hai Ge Ji Hainanese Chicken Rice
Phone / WhatsApp: +65 9478 2070
Email: enquiries@haigeji.com

We appreciate your support and the opportunity to make things right.