Terms of service
Last Updated: October 2026
1. Introduction
Welcome to Hai Ge Ji Hainanese Chicken Rice.
These Terms of Service govern your access to and use of the Hai Ge Ji website, including the information, products and services made available through it.
Throughout these Terms, the words “Hai Ge Ji”, “we”, “us” and “our” refer to Hai Ge Ji Hainanese Chicken Rice. The words “you” and “your” refer to anyone accessing or using our website or services.
By accessing our website or using our services, you agree to these Terms of Service and any applicable policies referenced on our website. If you do not agree with these Terms, please discontinue using our website.
2. Website Information
We aim to ensure that all information on our website is accurate and up to date, including our menu, prices, promotions, operating hours, location and available services.
However, information may occasionally change or contain errors. Menu items, ingredients, prices, availability and promotions may be updated from time to time.
Photographs of our dishes are provided for illustrative purposes. Actual presentation, portion sizes and garnishes may vary.
We reserve the right to update website content and correct errors where necessary. Where an error affects an order or transaction, we will handle the matter appropriately and in accordance with applicable law.
3. Menu, Prices and Availability
Our menu and prices may change without prior notice. All orders are subject to item availability and confirmation.
Certain dishes or ingredients may be unavailable at particular times. If an item you have ordered is unavailable, we will contact you where reasonably possible to discuss an appropriate alternative or resolution.
Any promotional offers are subject to their stated terms, validity periods and availability. Unless expressly stated otherwise, promotions cannot be combined with other offers.
4. Orders, Payments and Cancellations
4.1 Placing an Order
Customers may contact us through WhatsApp to enquire about placing orders. Orders may also be placed through third-party delivery platforms, including GrabFood, where available.
Orders made directly through Hai Ge Ji are subject to confirmation by our team. Orders placed through third-party platforms may be subject to the respective platform’s terms and conditions.
Please ensure that your order details, contact information and any delivery or collection instructions are accurate before confirming your order.
4.2 Order Changes and Cancellations
Food preparation may begin shortly after an order is confirmed. For this reason, requests to change or cancel an order may not always be accommodated.
If you need to amend or cancel an order, please contact us as soon as possible. We will assess your request based on the order’s status and circumstances.
This policy does not limit any rights you may have under applicable Singapore law.
4.3 Payment
Payment methods and payment arrangements may vary depending on how an order is placed.
For orders made through third-party platforms, payment processing and related conditions are governed by the relevant platform’s terms.
5. Delivery and Collection
Delivery availability, charges and estimated delivery times may vary according to location, order size, platform availability and other circumstances.
Although we aim to prepare orders promptly, delivery may be affected by factors such as traffic, weather or delays outside our control.
Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the order at the designated location.
For orders placed through third-party delivery platforms, delivery arrangements and related issues may need to be handled directly with the relevant platform.
For assistance with an order placed directly with Hai Ge Ji, please contact us using the details provided in Section 13.
6. Table Reservations
Table reservations are subject to availability and confirmation by our team.
Customers may contact us through WhatsApp to enquire about or arrange a reservation. Please provide accurate information, including your preferred date, time and party size.
A reservation enquiry does not constitute a confirmed booking until it has been acknowledged by our team.
We encourage customers to arrive on time and inform us as soon as possible if they need to amend or cancel a reservation.
Any specific reservation conditions communicated during booking will apply to the extent permitted by law.
7. Catering Services
Hai Ge Ji offers catering packages for corporate events, parties and other gatherings.
Customers may contact us through WhatsApp to enquire about available packages, pricing, menu options and arrangements.
Catering orders are subject to availability and confirmation by our team. Final arrangements, including quantities, pricing, delivery or collection details, payment requirements and any applicable cancellation conditions, will be communicated during the ordering process.
Customers should ensure that all event details and requirements are provided accurately when making an enquiry.
8. Gift Vouchers and Promotions
Gift vouchers and promotional offers are subject to their individual terms and conditions, which may specify validity periods, redemption requirements, eligible items and other restrictions.
Customers should review the applicable terms before purchasing or redeeming a voucher.
Unless otherwise stated in the relevant voucher terms, gift vouchers cannot be exchanged for cash. Restrictions may also apply to the use of vouchers for promotional items or the purchase of other vouchers.
Any promotional codes must be used in accordance with the conditions stated for the relevant promotion.
For specific details about gift voucher eligibility and redemption, please refer to the applicable Gift Voucher terms on our website or contact us directly.
9. Refunds
We want our customers to enjoy their Hai Ge Ji experience. If you encounter an issue with an order, please contact us promptly so that we can review the matter.
Refund requests are assessed in accordance with our Refund Policy and the circumstances of the order.
As prepared food is perishable, returns are generally not accepted. However, issues involving incorrect orders, missing items or food quality concerns will be reviewed appropriately.
For further information, please refer to our Refund Policy.
Nothing in these Terms excludes or restricts any rights that cannot lawfully be excluded or restricted under Singapore law.
10. Third-Party Websites and Services
Our website may contain links to or information about third-party services, including delivery platforms and our business partners.
These third-party services operate independently and may have their own terms, conditions and privacy policies.
Hai Ge Ji does not control third-party websites or services and is not responsible for their content, availability, policies or operations. Where you use a third-party service, you should review its applicable terms and policies.
Any order or transaction completed through a third-party platform may be subject to that platform’s procedures and conditions.
11. Intellectual Property
Unless otherwise stated, the content on our website, including our branding, logos, photographs, text, graphics and other materials, belongs to Hai Ge Ji or is used with permission from the relevant rights holder.
You may access and use this content for personal, non-commercial purposes.
You must not reproduce, distribute, modify, publish or commercially use our website content without obtaining prior written permission from the relevant rights holder, except where permitted by law.
All third-party names, logos and materials remain the property of their respective owners.
12. Website Use and Availability
You agree to use our website responsibly and lawfully.
You must not:
- Use the website for unlawful or fraudulent purposes.
- Attempt to gain unauthorised access to our website, systems or accounts.
- Introduce malicious software or interfere with the website’s operation.
- Use the website to transmit misleading, abusive or unlawful content.
- Copy, scrape or commercially exploit website content without appropriate authorisation.
We aim to keep our website accessible and functioning properly. However, we cannot guarantee uninterrupted access or that the website will always be free from errors or technical issues.
We may update, suspend or discontinue any part of the website where reasonably necessary.
13. Contact Information
If you have questions about these Terms of Service, our menu, orders, reservations, catering or other services, please contact us using the details below.
Hai Ge Ji Hainanese Chicken Rice
Address:
69 & 70 Bussorah Street, Singapore
Phone / WhatsApp:
+65 9478 2070
General Enquiries:
enquiries@haigeji.com
Careers and Recruitment:
hr@haigeji.com
Please direct questions about website policies and customer orders to our general enquiries team. Career-related enquiries should be sent to our recruitment email.
14. Limitation of Liability
To the extent permitted by applicable law, Hai Ge Ji will not be liable for losses arising from circumstances beyond our reasonable control, including interruptions to website access, third-party service disruptions or delivery delays caused by external factors.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited under Singapore law.
15. Changes to These Terms
We may revise these Terms of Service from time to time to reflect changes to our business, website, services or applicable requirements.
Any revised Terms will be published on this page, together with an updated revision date.
We encourage you to review this page periodically to remain informed of the applicable Terms.
16. Governing Law
These Terms of Service are governed by the laws of Singapore.
Any dispute arising in connection with these Terms will be subject to the applicable laws and jurisdiction of Singapore, without affecting any mandatory rights or protections available to consumers under applicable law.